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IT Works Recruitment
 
Latest vacancies
3rd Line Support/Technical Implementer
TB/3rdLineKent
Skills
windows server, mcse, mcsa, server 2008, network, 3rd line, support, maidstone, kent, healthcare, sql server, sql, clustering, application, citrix, terminal services, app-v
Location
United Kingdom,Kent
Salary
£24000 - £28000 per annum
Term
Permanent
 
Testimonials
 
"I’d like to say how delighted we have been with the service recently provided by IT Works Recruitment Ltd. With almost no notice, the North West Team helped fill a short term but very urgent programming requirement. "

"I would like to thank IT Works Recruitment, and Fiona Campbell in particular, for putting me in contact with my current employer and ultimately helping me secure this job."

Thank you, Fiona!

"IT Works was a great agent to work with - very personable with excellent knowledge of the IT industry and a passionate drive. Top qualities: Great Results, Personable, High Integrity."

"An excellent human resources expert with an in-depth understanding of the requirements of the information technology industry. Top qualities: Great Results, Personable, Expert"

"Working with IT Works from the client perspective was like a breath of fresh air – he saved me a lot of time through thorough CV checks, candidate screening and controlling of the recruitment process."

"I have been out of work for a while now, I have tried a few employment agencies but none of them were able to offer me the same level of service that I have received from IT Works. I would like to thank IT Works for his professionalism and dedication in successfully finding me employment. Thanks again."

"IT Works makes things happen. As a recruiter, he understands the technology and the people's interests very well. His result oriented approach and communication are par excellence."

"IT Works is very sincere and passionate about his work as an IT CONSULTANT. On a personal level he is easy to get on with. Top qualities: Personable, On Time, High Integrity."

"I can’t praise IT Works highly enough for the help and advice he gave me during my search for a new career. After some bad experiences of recruitment agencies before, it was such a welcome change to find someone who actually helped me "

"Fiona is professional, rigorous and goes the extra mile to satisfy her clients. She also has a sparkling personality which makes her a delight to do business with."
"Fiona will be always be our first point of contact for future recruitment that we do and I have no doubt she will succeed and the rest will fail."
"Great willingness and ability to understand requirements and represent those accurately and enthusistically to potential employees. Managed end-to-end hiring process impeccably."
"Within several hours Fiona passed me the first qualified candidate. Within days I had a really good selection of candidates."
"Fiona from IT Works not only found the bespoke IT trainers we were looking for, she made our task of selection difficult as the candidates were of such high quality. "
"Fiona was instrumental is setting up some valuable meetings with potential employers. Professional and responsive to a tee, Fiona was a pleasure to work with throughout our engagement."
"Fiona is an exceptional recruitment consultant and her attention to detailed understand of both clients and candidates wants and needs are second to none, She really is a specialist within her field "
"Fiona's honesty and integrity has been a key reason why we have continued to use IT Works. Her vetting of potential candidates has been invaluable, and her understanding of our key requirements has always been of the highest quality."
"Above all, they are friendly and a pleasure to deal with, in stark contrast to the other recruitment companies I encountered."
"It has often been difficult in the past for agencies to understand our detailed requirements and then provide quality candidates for interview... I am very impressed with the service we have received from Fiona at IT Works."
"Fiona has consistently found outstanding candidates specialising in what appears to be a particularly rare skill set. Her desire to go the extra mile in her research and "vetting" of candidates, combined with her continually high work rate and levels of determination have comfortably separated her from the competition."

"Over the past 10 months we have built up a strong and trusting relationship with Fiona Campbell from IT Works Recruitment. IT Works Recruitment are an invaluable part of our recruitment process on permanent, temporary and contact positions."
"Fiona has consistently found outstanding candidates specialising in what appears to be a particularly rare skill set. Her desire to go the extra mile in her research and "vetting" of candidates, combined with her continually high work rate and levels of determination have comfortably separated her from the competition."

"Anneka is a very thorough and personable consultant. Anneka's attention to detail is what makes her stand out amongst other recruiters."
 
North West Recruiting

Customer Charter

Introduction

Our goal is to provide a high quality service for all our customers. Everyone who comes into contact with IT Works be it candidates, clients or consultants, will receive respect and professionalism at all times. Our Customer Charter sets out the standards that you should expect from IT Works Recruitment Ltd.

IT Works is committed to the following:

Service Level:

• We aim to answer 100% of all calls coming in.
• We will answer 95% of all calls within 3 rings.
• We will ensure that the first person you deal with either answers your enquiry or passes you onto the correct person.
• We will return phone messages within 1 working day and acknowledge and respond to emails within 24 hours.
• We will record complaints, comments and compliments and use them to review and improve our services to all our customers.
• We will treat you respectfully and professionally and not discriminate against you because of your race, religion, age, sex, sexuality or disability.
• All formal complaints will be acknowledged and investigated within 24 hours and corrective actions will be completed and reported within 7 days.

Initial registration

You can expect that……

• You will be given an honest appraisal of whether or not IT Works Recruitment can actually help.
• We will provide you with a professional, enthusiastic reception and will represent you with honesty and integrity at all times.
• You will be represented by qualified, trained professionals who are genuinely interested and understand your specific career requirements.
• You will be given a clear and concise explanation of the IT Works Recruitment process.
• You will be given expert career support and marketing advice and have clear, concise and committed lines of communication.
• We will agree timescales with you within which we will provide you with comprehensive feedback on the recruitment process.
• We will manage every step of the administration process from initial registration to invoicing and banking.

Candidate - Recruitment process

You can expect that……

• You will be made fully aware of all the opportunities available to you.
• We will work closely with and support you to find the right opportunity.
• We will not waste time discussing irrelevant positions.
• We will give you fully detailed briefings on opportunities, clients and the interview process.
• We will provide open and honest feedback regarding all aspects of the process.
• We will take the responsibility for managing the whole recruitment life cycle.

Candidate Aftercare:

You can expect that……

• We will ensure that we keep open lines of communication at all times.
• We will ensure the prompt and accurate delivery of contracts.
• We will provide relevant, accurate information regarding payroll and invoicing procedures.
• We will ensure that invoices are paid within 7 days.

Clients:

You can expect that……

• You will engage with honest, straight talking, professional specialist consultants.
• We will gain a detailed understanding of your requirements.
• We will provide you with up to date, accurate market and candidate expertise.
• We will deliver on our promises and only provide candidates fully qualified to meet your requirements.
• We will work in partnership with you to oversee the whole recruitment process from concept to delivery.
• We will provide comprehensive feedback within predetermined timescales throughout the complete life cycle.

Client Aftercare Process:

You can expect that……

• We will ensure you receive the best value added service.
• We will manage all administration areas.
• We will ensure the prompt provision of contracts.
• We will deliver accurate and prompt invoicing.
• We will conduct an aftercare survey to help us to achieve excellence.

Colleagues:

You can expect that……

• We will show respect to others at all times.
• We will conduct ourselves in a professional manner at all times.
• We will always be professional, enthusiastic and courteous on the telephone.
• We will transfer calls stating WHO the caller is, WHERE they are from and the REASON for their call.
• We will take detailed and effective messages and email them to the relevant person.
• If we “don’t know” we will endeavour to find out.
• We will take ownership of problems and queries and endeavour to resolve them as soon as possible.
• We will show respect for other people’s space and be courteous when others are on the telephone.
• We will make sure that all records are updated promptly and accurately onto Recruit Studio.
• We will ensure emails are sent with a professional signature, correct contact details and address and a disclaimer.
• We will have a clean and tidy work environment.
• We will look presentable at all times and dress in business attire as stated in the company dress code policy.
• We will treat every candidate as if they were our own and with the same level of respect and professionalism regardless of their status.
• We will show responsibility for collective business.


IT Works will strive to review and improve our service with feedback from all our customers. By adhering to this Customer Charter we aim to promote a loyal customer base who will return time and time again to be a valued member and partner of the IT Works business.


IT WORKS RECUITMENT LTD:

“WE SAY WHAT WE DO AND DO EXACTLY WHAT WE SAY!”
 
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IT Works Recruitment Ltd are registered in England no: 5037461